Hiring: Technical Support Engineer

“Dokka A.I”. is looking for a Technical Support Engineer ​
to join the team building a next-generation bookkeeping automation SaaS service.
Details about the company can be found on our website:
​www.dokka.com
Reporting to VP R&D, you will be the link between the customer success and the
development teams.
Role responsibilities:
  • Working closely with the customer success team providing technical support for analysis, classification and troubleshooting of various customer cases
  • Communicating with DOKKA customers to troubleshoot technical issues
  • Provide technical support for software and hardware installations in customer environment ( both remotely and on-site )
Preferred technical skills:
  • Familiar with Linux environment
  • Querying relational ( MySQL ) and non-relational ( ElasticSearch ) databases
  • Python 2 or 3
  • Shell scripting ( bash, csh )
  • Public cloud infrastructure (AWS / Azure / GCP )
Seniority level: Entry level ( Junior )
Employment: Full time
Please, send your resume jobs-dev@dokka.com